Refund & Cancellation Policy

Last updated: 15 August 2026

Thank you for purchasing our digital educational resources. We want you to be completely clear about how refunds, cancellations and your statutory rights apply to digital products purchased through our website.

This Refund & Cancellation Policy applies to all digital products sold through our website, including but not limited to downloadable worksheets, teaching resources, lesson materials, educational packs, templates, PDFs, e-books and other digital files.

1. Digital Products

All products sold through our website are digital products. No physical goods are sent to you.

Once your purchase has been completed, digital content may be made available for immediate download or access.

Because digital products can be downloaded, copied or accessed immediately, refunds are subject to the terms set out below and to your statutory consumer rights.

2. Your 14-Day Cancellation Right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally have a 14-day cancellation period for distance contracts.

However, this cancellation right does not apply in the same way to digital content that is not supplied on a physical medium once the supply of that content has begun, provided that:

  • you have expressly consented to the digital content being supplied before the end of the 14-day cancellation period; and

  • you have acknowledged that, by giving this consent, you lose your statutory right to cancel.

Accordingly, when you purchase a digital product and choose to receive or download it immediately, you may be asked to confirm that you agree to immediate delivery and understand that you will lose your 14-day cancellation right once the digital content is supplied.

If the required consent and acknowledgement have not been obtained, your statutory cancellation rights may continue to apply.

3. Refunds After Download or Access

Subject to your statutory rights, we do not normally offer refunds simply because you have changed your mind after the digital product has been downloaded or accessed.

This is because digital content may be copied, saved or retained after delivery.

However, this does not affect any statutory rights you may have under UK consumer law. Nothing in this policy is intended to exclude or restrict your legal rights.

4. Faulty, Defective or Incorrect Digital Content

Under the Consumer Rights Act 2015, digital content supplied to a consumer must meet certain legal standards. In particular, it must be:

  • of satisfactory quality;

  • fit for a particular purpose where the relevant purpose has been made known to us; and

  • as described.

If you believe that a digital product is defective, corrupted, substantially different from its description, or otherwise does not meet the applicable legal requirements, please contact us as soon as possible.

Where appropriate, we may first provide a corrected or replacement version of the digital product.

If the problem cannot be remedied in accordance with your statutory rights, you may be entitled to an appropriate price reduction or refund, depending on the circumstances.

5. Product Description and Compatibility

We make reasonable efforts to ensure that product descriptions, previews, file formats and compatibility information provided on our website are accurate.

Before purchasing, please check the product description, file format, intended use and any stated technical requirements.

A refund will not normally be available solely because a customer has not checked the product description or because the product does not meet a personal preference, where the product was correctly described and supplied.

This does not affect your statutory rights where the digital content does not conform to the requirements of the Consumer Rights Act 2015.

6. Accidental or Duplicate Purchases

If you have accidentally purchased the same digital product more than once, please contact us promptly with your order details.

Where a duplicate purchase can be reasonably verified and the additional copy has not been downloaded or accessed, we may, at our discretion, provide a refund for the duplicate purchase.

Any such refund is discretionary and does not affect your statutory rights.

7. Download or Access Problems

If you have paid for a product but cannot download or access it because of a technical problem with our delivery system, please contact us.

We will make reasonable efforts to resolve the problem and provide access to the product you purchased.

Please note that temporary technical issues affecting your own device, internet connection, browser, software or third-party applications may not constitute a fault with the digital product itself.

8. How to Request a Refund or Report a Problem

If you believe that you are entitled to a refund or that your digital product is defective, please contact us using the contact details provided on our website.

Please include:

  • your full name;

  • the email address used for the purchase;

  • your order or transaction number;

  • the name of the digital product;

  • the date of purchase; and

  • a clear description of the issue.

Where relevant, we may ask you to provide screenshots or other information that helps us understand and resolve the problem.

We will review your request and respond within a reasonable period.

9. Refund Method and Timing

Where a refund is approved, it will normally be made using the same payment method used for the original transaction, unless otherwise agreed or permitted by law.

We will not normally charge an administration fee for a refund to which you are legally entitled.

The timing for the refund to appear in your account may depend on your payment provider or bank.

10. Statutory Consumer Rights

Nothing in this Refund & Cancellation Policy affects or limits any rights you have under UK consumer law.

In particular, this policy does not exclude or restrict your rights under the:

  • Consumer Rights Act 2015;

  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; or

  • other applicable consumer protection legislation.

Where a provision of this policy conflicts with a mandatory legal right, the applicable legal right will prevail.

We will not rely on a term that unlawfully removes or reduces your statutory consumer rights.

11. Fair and Transparent Terms

We aim to ensure that all terms relating to refunds, cancellations and digital products are clear, fair and transparent.

Our terms are intended to comply with applicable UK consumer protection legislation. Unfair terms that attempt to remove or reduce a consumer's statutory rights may not be legally enforceable.

12. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes to our products, services or applicable legislation.

The version published on our website at the time of your purchase will generally apply to that purchase, subject to any mandatory legal requirements that apply.

13. Contact Us

If you have any questions regarding this Refund & Cancellation Policy or believe that a product does not meet the requirements described above, please contact us through the contact details provided on our website.

We will always aim to deal with refund requests fairly and in accordance with applicable UK consumer law.

This policy was last reviewed on 15 August 2026.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail startsimplepress@gmail.com